We accept returns within 30 days of delivery for eligible items.
Eligibility for Returns
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in their original packaging
Return Process
Customers must contact us before returning any item.
Once your return request is approved, we will provide instructions and the appropriate return address.
Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is:
- Defective
- Damaged
- Incorrect
Refunds
Refunds are processed after the returned item is received and inspected.
If approved, your refund will be issued to your original payment method.
Order Issues
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include photos or evidence so we can resolve the issue quickly.
Shipping Delays
As our products are shipped internationally, delivery times may vary. Delays caused by shipping carriers or customs are outside of our control and are not grounds for refunds.
Non-Returnable Items
We reserve the right to refuse returns that do not meet the conditions outlined above.
Contact Us
For any questions or return requests, please contact us at:
support@ironfangtcg.com
